Returns & exchanges

What is the procedure of a return?

Customers, non-professional individuals, have a period of 14 days from the delivery of their order to return the product to hook-up.eu for exchange or refund without penalty, return costs are payable by the customer. The customer will be reimbursed in full as soon as possible and no later than 30 days.

 

What Items are returnable ?

Returned items must be new, in perfect condition and in their original packaging.

The customer must keep proof of deposit of the package with the service provider responsible for the return. In the absence of this proof, no exchange or refund will be made in case of loss of the package.

 

Return Address

Hook'Up - Sunrise Tackle SAS

15 Avenue Christian Doppler, Espace 7

77700 Bailly-Romainvilliers

FRANCE